Overview
We strive to ensure a smooth and satisfactory shopping experience. Please read our Refund and Returns Policy carefully before placing your order. This policy outlines the conditions under which we offer reshipments and refunds.
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
Reshipment Policy
We offer a free reshipment in the following cases:
- Wrong Product Received
If you receive an incorrect item (e.g., a different sleep aid or pain killer than what you ordered), we will promptly send you the correct product at no additional cost. - Order Not Received / Delivery Failure
If your package does not arrive due to Royal Mail delivery issues or is lost in transit, we will reship your full order. - Incomplete Order Received
If your order is missing any items—such as part of an anxiety relief kit or a pack of sleeping tablets—we will dispatch the missing items immediately.
Refund Policy
You are entitled to a full or partial refund under the following conditions:
- Out of Stock Items
If you place an order and the product is no longer available, we will issue a full refund for the unavailable item(s). - Cancellation Before Dispatch
If you contact us before your order has been dispatched and request a cancellation, we will issue a full refund. - Overpayment or Extra Amount Paid
If you accidentally pay more than the total cost of your order, we will refund the extra amount paid.
Contact Us
To request a refund or reshipment, please contact our customer support team at admin@ukpharmacare.com. Kindly include your order number and a brief description of the issue to help us assist you efficiently.
Important Notes
- Refunds will be processed back to your original method of payment.
- Please allow up to 1-2 business days for the refund to appear in your account.
- Reshipments will be dispatched using the same delivery service originally selected.
